, expenses, and work notes in ConnectWise. Participate in project debriefs and continuous improvement efforts. Use PowerShell... such as Sage, QuickBooks, and other SQL-backed applications. ConnectWise or similar PSA platforms. Service-desk experience...
with ConnectWise or similar ITSM/ticketing platforms. Project management training or certification is a plus. Physical...
productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow). Must be customer-centric and can work under aggressive timelines...
communication, and customer service skills. Preferred experience includes ConnectWise Manage, BrightGauge, Five9, ITIL, Microsoft...
including SysAid (ticketing), ConnectWise, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Active Directory/Entra ID... and configurations to end-user devices Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user...
, reporting) Quoting / Order Processing: QuoteWerks / CPQ tools and TD SYNNEX portal Service Desk: ConnectWise (documentation...
across systems such as ConnectWise, SharePoint, and spreadsheets. Review vendor invoices, contracts, orders, license usage..., or KnowBe4. Familiarity with business systems such as ConnectWise PSA and CPQ, Sage, Salesforce, IT Glue, or ScalePad...
improvement. MSP and ConnectWise experience strongly preferred. Experience supporting Zultys, Metaswitch, or Netsapiens VoIP...
regionBonus Points For:Previous MSP experience ConnectWise or comparable PSA/ticketing platform experience Microsoft or networking...
, email, and ticketing system (ConnectWise Manage), resolving issues within SLA targets Troubleshoot Across Environments: Diagnose..., and line-of-business applications Manage Tickets Effectively: Document all work thoroughly in ConnectWise, maintain...