with PSA/RMM tools (ConnectWise, HaloPSA, N-able, or similar) Strong customer-facing communication (phone/video...
, and confined storage spaces. Preferred Qualifications Previous experience with ConnectWise or similar ticketing system...
's communication policy.’ Time Entry and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise..., and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end...
platforms (e.g., ConnectWise SIEM), including log formats, collection methodologies, data normalization, and content creation...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
. Ensure timely time entry on tickets using ConnectWise Manage. Requirements Preferred candidates for this role.... Experience with ConnectWise Manage software is helpful. Experience with Microsoft Office software (Word, Excel and Outlook...
in ConnectWise Send weekly client-facing project status updates and participate in check-in meetings Engage in team... with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus. Strong communication skills...
from remote monitoring tools. · Schedule internal and field technical resources on the ConnectWise dispatch portal · Monitor... within agreed service levels · Enter all work as service tickets into ConnectWise Requirements · Experience with technology...
with CRMs such as ConnectWise preferred Proven ability to manage data entry tasks quickly and accurately across multiple...
, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup, and NOC administration expertise. As a new team...