with PSA/RMM tools (ConnectWise, HaloPSA, N-able, or similar) Strong customer-facing communication (phone/video...
) such as Kaseya, ticketing system such as Autotask or Connectwise. provided exceptional customer service and technical expertise...
Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve complex...
projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise...
continuity of A/V field teams by providing the necessary technical leadership. Understand processes in ConnectWise Manage... by completing assigned training materials and blueprints on the ConnectWise University Validate all time and expenses through...
with ConnectWise PSA Strong grasp of ITIL processes (incident, request, change, problem) and SLA governance. Preferred...
platforms (e.g., ConnectWise SIEM), including log formats, collection methodologies, data normalization, and content creation...
platforms (e.g., ConnectWise SIEM), including log formats, collection methodologies, data normalization, and content creation...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...