RMM/PSA tools (ConnectWise, NinjaOne, or AutoTask) to monitor and document service delivery. Implement automation..., or ConnectWise PSA for ticketing and project management, such as AutoTask or Zoho. Experience setting up firewalls and VPNs...
(RMM, PSA platforms like ConnectWise or Autotask). Ability to interpret compliance frameworks (HIPAA, PCI, SOC...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
with ConnectWise Manage or similar ticketing systems RMM/remote management tool experience Experience supporting Apple products...
with ConnectWise Manage or similar ticketing systems RMM/remote management tool experience Experience supporting Apple products...
or Bachelor’s Degree, or comparable experience FM Audit, Connectwise, or IT ticketing software experience is a plus AWS server...
, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
standards is a plus Experience with construction site visits preferred Experience with ConnectWise Manage or similar platforms...
experience preferred ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding...
processes, maintain tickets in ConnectWise, and stay current with industry trends. Preferred Experience & Skills: 7+ years...