Manager of Service Delivery
preferred) Experience managing multi-client IT portfolios Familiarity with RMM and PSA platforms (e.g., ConnectWise...
preferred) Experience managing multi-client IT portfolios Familiarity with RMM and PSA platforms (e.g., ConnectWise...
platforms such as Kaseya, ConnectWise, or comparable solutions . Experience with PSA and ticketing systems such as Autotask..., ConnectWise, or similar platforms . Experience designing and implementing infrastructure solutions for small and midsize...
, such as PowerShell and ConnectWise Automate, that reduce repetitive work across the MSP client base, and keep a documented script library... in ConnectWise, including scope definition, scheduling, labor budget, status updates, and closeout, to ensure projects are completed...
Familiarity with RMM and PSA tools (ConnectWise preferred) Preferred Qualifications Certifications such as Security...
Familiarity with RMM and PSA tools (ConnectWise preferred) Preferred Qualifications Certifications such as Security...
. ConnectWise Manage or experience working in a managed service provider environment. QUALIFICATIONS CCNA certification OR 5...
Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve...
productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow). Must be customer-centric and can work under aggressive timelines...
on nights and weekends to perform off-hour maintenance and projects Enter all work as service tickets into ConnectWise... in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred) Mac, ConnectWise, NinjaOne...
, ConnectWise, or another ticketing system is a plus Certifications CompTIA A+, ITIL Foundation, or other relevant...