. Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining... in supporting medical clients, EMR systems, and HIPAA compliance. Technical Proficiency: Experience with ConnectWise preferred...
environments Handle ticket queues in our PSA (we use ConnectWise, but we'll train you if you haven't used it) Deploy...
and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Ability... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP preferred. Supervisor experience preferred... IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...
of service requests. Manage tickets in ConnectWise, ensuring detailed documentation of all customer interactions, technical...., ConnectWise, ScreenConnect, RMM platforms). Experience supporting and troubleshooting firewalls, switches, VPNs, and wireless...
, communications, and resolutions within ConnectWise. Provide Support: Offer timely and helpful support related to security inquiries...
., ConnectWise, Datto, Atera) Experience with Azure, Intune, or MDM solutions CompTIA A+/Network+ or Microsoft certifications...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...