Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...
. Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining... in supporting medical clients, EMR systems, and HIPAA compliance. Technical Proficiency: Experience with ConnectWise preferred...
. Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining... in supporting medical clients, EMR systems, and HIPAA compliance. Technical Proficiency: Experience with ConnectWise preferred...
, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP. Interpersonal skills...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...
required. Proficiency in Microsoft Office 365 (Outlook, Excel, Teams, etc.). Experience with ConnectWise and/or Smartsheet...
, communications, and resolutions within ConnectWise. Provide Support: Offer timely and helpful support related to security inquiries...
., ConnectWise, Datto, Atera) Experience with Azure, Intune, or MDM solutions CompTIA A+/Network+ or Microsoft certifications...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...