Help Desk Analyst (NY)
platforms such as ServiceNow or ConnectWise. Powered by JazzHR...
platforms such as ServiceNow or ConnectWise. Powered by JazzHR...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
RMM and ConnectWise or similar PSA software desirable Strong work ethic, attention to detail, problem-solving skills..., and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need...
of employment until such time that the documents are provided. Optional / Desired Network+ Certification ConnectWise and Kaseya...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...
etc. Troubleshoot and resolve network-related issues, escalating as appropriate Perform duties using Help Desk system (ConnectWise... Effectively use ConnectWise line of business apps to track, manage and resolve client support requests Efficiently review...
, vMix, VoIP support, Elevent, Timely, Classy, Mailchimp, JotForm, Authorize.net, ConnectWise, and Greater Giving...
from remote monitoring tools. · Schedule internal and field technical resources on the ConnectWise dispatch portal · Monitor... within agreed service levels · Enter all work as service tickets into ConnectWise Requirements · Experience with technology...