and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature... in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift...
and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature... in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift...
in customers Full Quote cycle using ConnectWise Sell Work with customers and support to answer client questions. QuickBooks AR... that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise...
around! Our team has experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, as well as extensive PSA...
support channels when required (i.e. Connectwise, Slack, Google Workspace, Pax8 etc) Audit and maintain internal software...
. Tools and Software preferred experience with: ConnectWise Manage (ticketing system) ConnectWise Automate (remote... monitoring and management) ConnectWise Control (remote support) Microsoft 365 (administration and support) Cisco Duo Mobile...
, Bare Metal Restores, Backup methods LabTech or similar RMM experience ConnectWise experience or similar PSA experience...
Use of ConnectWise CRM (plug-and-play, but general CRM experience required) Monday-Friday, 8am-5pm CST work schedule Salary range up...
ConnectWise suite (Automate, Connect, Manage, etc.) Security solutions including SIEM/SOC and XDR Application support...
for all deployed enterprise IT solutions Experience with RMM solutions like ConnectWise, NinjaOne, DattoRMM Working knowledge...