/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) Experience handling ticket workflows and escalations in tools...
/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) Experience handling ticket workflows and escalations in tools...
and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction...
, and/or similar platforms Basic to intermediate Linux knowledge preferred Experience with ConnectWise tools, including ConnectWise...
with ConnectWise suite AI Usage: Familiarity with using AI tools How We Measure Success Timely ticket resolution with clear...
taken to diagnose and resolve it Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping...
taken to diagnose and resolve it Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping...
, ConnectWise, or similar. Experience supporting: macOS iOS devices Microsoft Windows Google Workspace (Google Apps...
experience. ConnectWise PSA, ConnectWise Control, Datto RMM, or similar PSA/RMM platforms. Active Directory, Entra ID...
regionBonus Points For:Previous MSP experience ConnectWise or comparable PSA/ticketing platform experience Microsoft or networking...