& DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record..., RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect...
tracking your time on a regular basis in our ticketing system (ConnectWise Manage). Week 2 - Shadow and Start Doing After...
strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team, we are positioned at the... quoting, or renewals. Business acumen including familiarity with P&L, ROI, and TCO. Tools you'll use The ConnectWise...
and CRM platforms (e.g., Salesforce, ConnectWise) Industry certifications relevant to access control, video surveillance...
with RMM and PSA platforms (ConnectWise experience strongly preferred) Excellent troubleshooting and autonomous problem...
proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms Self-management in a remote/hybrid...
proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms Self-management in a remote/hybrid...
proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms Self-management in a remote/hybrid...
in a professional, customer-focused manner Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto) Ability...
in ConnectWise as they occur. Understand processes in ConnectWise by completing assigned training materials and blueprints on the... ConnectWise University. Work through project tickets and phases in ConnectWise as assigned by a Project Manager. Enter...