Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...
. Able to work independently, but interfaces well with the team when needed Nice To Have: Experience with Connectwise...
Experience: Familiarity with tools like SonicWall, Hyper-V, Acronis, ConnectWise, Auvik, macOS, and WebRoot is advantageous...
to work independently, but interfaces well with the team when needed Nice To Have: Experience with Connectwise...
(ConnectWise suite) preferred Physical requirements: ability to lift, carry, or move light hardware, up to 35 lbs. for delivery...
detailed prospect records in ConnectWise CRM. Gain a deep understanding of RWK’s service offerings to lead initial...
, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP...
and Software preferred experience with: ConnectWise Manage ConnectWise Automate ConnectWise Control Cisco Duo Mobile Microsoft...
-management abilities. Familiarity with IT service delivery tools (e.g., PSA systems like ConnectWise or Autotask). Exceptional...
and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature... in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift...