workflows. The ideal candidate can handle escalations beyond basic helpdesk issues, works efficiently in ConnectWise... technical support for MSP clients across multiple environments Work daily in ConnectWise Manage for ticketing, time entry...
. Proficiency in Microsoft Office Suite;experience with PSA tools (ConnectWise, Autotask, HaloPSA) preferred. Salary & Benefits...
and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Ability... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
, ConnectWise and greater giving software a plus. Technical Skills Strong knowledge of network administration, cloud...
, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP preferred. Supervisor experience preferred... IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech...
, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP. Interpersonal skills...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...
firewall Experience with remote desktop solutions, such as ConnectWise, Team Viewer, etc. Networked printer experience...
., ConnectWise, Datto, Atera) Experience with Azure, Intune, or MDM solutions CompTIA A+/Network+ or Microsoft certifications...
and work within our ERP/ticketing system (ConnectWise) • Embrace all things Microsoft. Important Requirements: • Must reside... accounts, reset passwords, and manage permissions • Manage tickets via monitoring dashboards (ConnectWise, Automate) • Maintain...