Pod Lead - IT Operations
+, Auvik Certified Professional, or ConnectWise Automate Our Tech Stack ConnectWise Manage, Automate, and Control...
+, Auvik Certified Professional, or ConnectWise Automate Our Tech Stack ConnectWise Manage, Automate, and Control...
+, Auvik Certified Professional, or ConnectWise Automate Our Tech Stack ConnectWise Manage, Automate, and Control...
applications. Advanced knowledge of command line. Experience using ticketing systems required, ConnectWise highly preferred...
project documentation. Create and update project phases, project tickets, and service tickets within ConnectWise... records, and update ConnectWise or other internal systems as required. Pull, stage, pick, and ship parts for technicians...
project documentation. Create and update project phases, project tickets, and service tickets within ConnectWise... records, and update ConnectWise or other internal systems as required. Pull, stage, pick, and ship parts for technicians...
, upcoming changes, and scheduled outages Document your work clearly in ConnectWise and IT Glue Mentor Tier 1 technicians...
, client environments, and ticket resolutions in ConnectWise Coordinate with network and cabling technicians on multi-part...: Familiarity with a hosted VoIP platform Experience with ConnectWise or a comparable PSA/ticketing system Exposure...
-management software. Experience with ConnectWise or another ticketing, dispatch, or service-management platform...
including SysAid (ticketing), ConnectWise, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Active Directory/Entra ID... and configurations to end-user devices Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user...
ticketing system (e.g., ConnectWise, Autotask). Collaborate with Tier 3 and project teams for infrastructure upgrades...