etc. Troubleshoot and resolve network-related issues, escalating as appropriate Perform duties using Help Desk system (ConnectWise... Effectively use ConnectWise line of business apps to track, manage and resolve client support requests Efficiently review...
, negotiation, and presentation abilities Familiarity with CRM software preferred (ConnectWise a bonus) Proven ability to juggle...
Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills Strong verbal communication...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise... by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience...
and Engineering. o Assigns project related tasks within ConnectWise in relation to project timelines. Project Information Review...
certifications Linux + Mac Experience Familiarity using ConnectWise PSA Physical Demands: Reasonable accommodations can be made...
and other applications such as ConnectWise, ServiceNow, Kaseya, Previous hands-on experience in the following areas is required: Microsoft...
and basic Linux server support Troubleshoot and upgrade Microsoft SQL databases Manage IT ticketing system (ConnectWise... (Not Required, but a Plus!) Hands-on experience with ConnectWise or similar IT ticketing systems Experience in an MSP (Managed Services Provider) or IT...
and basic Linux server support Troubleshoot and upgrade Microsoft SQL databases Manage IT ticketing system (ConnectWise... (Not Required, but a Plus!) Hands-on experience with ConnectWise or similar IT ticketing systems Experience in an MSP (Managed Services Provider) or IT...