in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
RMM and ConnectWise or similar PSA software desirable Strong work ethic, attention to detail, problem-solving skills..., and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...
and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature... in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift...
etc. Troubleshoot and resolve network-related issues, escalating as appropriate Perform duties using Help Desk system (ConnectWise... Effectively use ConnectWise line of business apps to track, manage and resolve client support requests Efficiently review...
, negotiation, and presentation abilities Familiarity with CRM software preferred (ConnectWise a bonus) Proven ability to juggle...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
and expenses in ConnectWise as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise... by completing assigned training materials on the ConnectWise University. Who You Are: You have 3-5 years of solid experience...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
coordination, dispatcher, or client support role Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk...