, quoting/CPQ, documentation, and MSP tools such as Salesforce, ConnectWise, Autotask, IT Glue, Quotewerks, or similar platforms...
Technical competency with scheduling and resource management products. ConnectWise experience preferred Soft Skills...
applications Experience with ITSM platforms (Halo PSA, ConnectWise, ServiceNow) Basic networking troubleshooting (DNS, DHCP...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, NinjaOne, ConnectWise, Sophos...
on nights and weekends to perform off-hour maintenance and projects Enter all work as service tickets into ConnectWise... in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred) Mac, NinjaOne, ConnectWise...
· ConnectWise and MSP experience +++ · Cisco and Meraki experience +++ · Thorough knowledge of Windows 10 and Mac OS X...
alerts and notifications Experience with ConnectWise Manage for service tickets (Hudu experience a plus) CompTIA...
., ConnectWise, ServiceNow, or similar), ensuring timely resolution of issues. Remote Monitoring & Management (RMM): Use RMM tools... tools (ConnectWise, Datto, etc.) is a plus. Strong understanding of security best practices, firewalls, antivirus...
accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise. Provide... platform (e.g., SentinelOne, CrowdStrike, Microsoft Defender, Microsoft Sentinel) Direct hands-on experience using ConnectWise...
coordination, and maintain organized records in ConnectWise and Asset Panda. Project & Documentation Support: Assist... simultaneously. Proficiency in ConnectWise, Microsoft 365, Google Workspace, and ticketing systems. Familiarity with MSP partner...