communication skills Experience with ticketing systems like ConnectWise, ServiceNow, etc. Exemplary analytical and problem-solving...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...
with PSA tools (e.g., ConnectWise, Autotask) and integrate with accounting systems Budgeting & Forecasting - Lead annual... in an MSP, SaaS, or recurring revenue business model - Familiarity with PSA tools (ConnectWise, Autotask, Kaseya) - CPA...
, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature... in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift...
Documentation Provide resolution confirmation, proper documentation, and closure of incident tickets into ConnectWise. Maintain...
and email. Keep tickets updated and organized in ConnectWise (closing, converting quotes, cleaning completed items). Coordinate... (ConnectWise experience a plus). Strong organizational and multitasking skills. Excellent communication skills, both written...
and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature... in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift...
in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the... under pressure and meet deadlines Experience with Connectwise a plus Must pass pre-employment background check and drug test...
, and project impacts Record daily time entries, expenses, and work notes in ConnectWise Send weekly client-facing project... of experience (preferred) Certifications such as MCSA, VCP, CCNA are a plus. Experience with platforms like ConnectWise...