Hybrid IT Support Technician II - Sarasota County
preferred ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding preferred...
preferred ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding preferred...
. Microsoft Office suite. Triage all incoming issues and open tickets accordingly in ConnectWise. Intake and prioritize support... tickets into ConnectWise. Perform cross platform collaboration with voice and system teams to isolate technical issues...
, DATTO, Active Directory, etc.... · Triage hardware and software issues, documenting tickets accordingly in ConnectWise..., and closure of incident tickets into ConnectWise. · Perform cross platform collaboration with voice and system teams to isolate...
in technical or managed services. Familiarity ConnectWise Experience with lead generation, appointment setting, or client...
RMM and ConnectWise or similar PSA software desirable Strong work ethic, attention to detail, problem-solving skills..., and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need...
: Strong leadership presence with excellent interpersonal and team-building skills Experience supporting or managing ConnectWise tools...
and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Ability... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
processes, documentation, and workflows across ConnectWise Manage (or equivalent PSA). Refine ticketing best practices.... Expert-level knowledge of ConnectWise PSA and RMM tools Deep understanding of operational workflows in an MSP setting...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...