and basic Linux server support Troubleshoot and upgrade Microsoft SQL databases Manage IT ticketing system (ConnectWise... (Not Required, but a Plus!) Hands-on experience with ConnectWise or similar IT ticketing systems Experience in an MSP (Managed Services Provider) or IT...
. ·Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills... to explain technical concepts to non-technical users. Preferred Experience: ·Experience with ConnectWise. ·Certifications...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...
within ConnectWise in relation to project timelines. Project Information Review: Reviews all information with key personnel to address...
organizational and time management skills Strong customer service skills Required experience with the following: ConnectWise...
. Microsoft Office Suite and other standard desktop applications Managed Services software. (NinjaRMM, Connectwise) Backup...
. Microsoft Office Suite and other standard desktop applications Managed Services software. (NinjaRMM, Connectwise) Backup...
Windows 10/11 Basic networking (TCP/IP, DNS, DHCP, VPNs) Experience with RMM/PSA tools (ConnectWise, Kaseya, or similar...