Service Desk Technician L1/L2
experience Are comfortable in a PSA-driven environment (ConnectWise, Autotask, HaloPSA, etc.) Can triage and prioritize in real...
experience Are comfortable in a PSA-driven environment (ConnectWise, Autotask, HaloPSA, etc.) Can triage and prioritize in real...
, Microsoft 365, Active Directory, and common business applications Experience with ITSM platforms (Halo PSA, ConnectWise...
services environment Have hands-on experience with a PSA tool (ConnectWise, Autotask, HaloPSA, etc.) Can context-switch...
;experience with ERP systems such as Sage Intacct, ConnectWise, or equivalent. High attention to detail and commitment...
, Microsoft 365, Active Directory, and common business applications Experience with ITSM platforms (Halo PSA, ConnectWise...
as needed Required Education, Experience, & Skills Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise...
, and project impacts Record daily time entries, expenses, and work notes in ConnectWise Send weekly client-facing project... of experience (preferred) Certifications such as MCSA, VCP, CCNA are a plus. Experience with platforms like ConnectWise...
, and project impacts Record daily time entries, expenses, and work notes in ConnectWise Send weekly client-facing project... of experience (preferred) Certifications such as MCSA, VCP, CCNA are a plus. Experience with platforms like ConnectWise...
tracking your time on a regular basis in our ticketing system (ConnectWise Manage). Week 2 - Shadow and Start Doing After...
) are a plus. ConnectWise experience is a plus....