using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues.... Technical Proficiency: Experience with ConnectWise preferred;familiarity with troubleshooting medical software and equipment...
., ConnectWise, Datto, NinjaOne). Basic understanding of cybersecurity principles and best practices. Excellent troubleshooting...
. – Experience with ConnectWise and/or Kaseya is a plus. – Aptitude for balancing technical proficiencies with customer service...
processes and procedures related to duties and responsibilities. Enter time and expenses in ConnectWise according to company... procedures. Complete assigned training materials and blueprints on the ConnectWise University. Work through project tickets...
(Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus...
like Salesforce, ConnectWise, HubSpot, or Zoho to manage relationships, track sales opportunities, and organize customer information...
and remote management tools, such as ConnectWise, ServiceNow, ManageEngine ServiceDesk, ConnectWise, Datto Autotask...
configurations. Experience with remote support tools and service ticketing systems (e.g., ConnectWise, ServiceNow...
, to enhance team productivity. Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise... systems, and HIPAA compliance. Technical Proficiency: Experience with ConnectWise preferred;familiarity with troubleshooting...
and escalation standards, ConnectWise (CW) ticket handling, time entry, resource forecasting, etc., and monitor to hold the team...