with vendors and reconciling invoices Experience with ConnectWise Schedule 8-hour shift (8:00am – 5:00pm) Monday to Friday...
(service catalog, SLAs, escalation, recurring delivery rhythms) Hands-on AutoTask, ConnectWise, or comparable PSA...
. Relative industry certifications including Microsoft, CompTIA, etc. Familiarity with ConnectWise or similar ticketing system...
tracks and completes tasks and follows up on open items via ConnectWise Responds proactively to requests for information...
Email filtering and security solutions Basic VOIP concepts Tools & Tech Stack Connectwise Manage/RMM, Auvik, IT Glue, Scalepad...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
calls and chat requests from our call center. Identify incoming service requests within ConnectWise Triage board and remove... dispatch and/or coordination experience is highly desired. Experience with ConnectWise or similar ticketing systems is highly...
(e.g., ConnectWise, Autotask) Work within multi-tenant environments, supporting multiple clients simultaneously Escalate... support environments Experience with PSA tools (ConnectWise, Autotask or similar) Experience with RMM tools (remote...
is preferred. Experience with ConnectWise and Kaseya is a significant advantage. Mac/iOS Experience is desirable...
sales data, quotes, and tickets within internal systems (including CRM platforms such as ConnectWise) Prepare, manage... such as ConnectWise (quoting, ticketing, or sales modules) Background in sales administration, operations support, or office coordination...