with ConnectWise or another PSA tool is required. Managed Services Providers (MSP) experience is required. Must be proficient...
, RMM, documentation, and project management tools such as ConnectWise, HaloPSA, N-able, Hudu, IT Glue, Microsoft Planner..., roadmap meetings, or IT budget planning sessions. Experience with ConnectWise PSA, HaloPSA, Hudu, N-able, Microsoft 365...
in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer satisfaction. Brief customers, as well...
and SLA-driven environments Experience with ConnectWise Proven ability to manage high-volume ticket environments Experience...
like Remedy, ServiceNow, Connectwise, Jira, Etc. Experience with Active Directory, Windows devices and Windows Operating Systems...
Qualifications) Experience using ConnectWise or comparable enterprise ticketing/helpdesk platforms Strong expertise in Windows...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
, and workload distribution Driving billable utilization and operational efficiency Ensuring consistent use of ConnectWise... across endpoints, Microsoft 365, and basic infrastructure Experience with PSA tools (ConnectWise strongly preferred) Solid...
like Remedy, ServiceNow, Connectwise, Jira, Etc. Experience with Active Directory, Windows devices and Windows Operating Systems...
with ConnectWise PSA or similar PSA platform. Relevant exposure to the IT services industry. Bachelor's degree in a related field...