Voice L2 Technician
client issues as assigned Document all work and resolve issues efficiently in ConnectWise Manage Communicate effectively...
client issues as assigned Document all work and resolve issues efficiently in ConnectWise Manage Communicate effectively...
. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, NinjaOne, ConnectWise, Sophos...
. Experience with ConnectWise Manage or similar PSA preferred. CompTIA A+, Network+, Microsoft Fundamentals, or equivalent...
, DRAC, bare metal restores, and backup methods considered a plus Experience with LabTech or similar RMM and ConnectWise... environment, server hardware and related tech, LabTech or similar RMM experience, and ConnectWise experience or similar PSA...
Meraki experience Cisco ASA firewall experience Experience supporting backup and disaster recovery solutions ConnectWise...
, working alongside our SOC partner Own the Hard Tickets: Manage a complex ticket queue in ConnectWise Manage;document... — ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate PowerShell proficiency for automation and administration...
, cybersecurity provider, or similar organization. Experience with HaloPSA or comparable MSP platforms such as ConnectWise, Autotask...
, working alongside our SOC partner Own the Hard Tickets: Manage a complex ticket queue in ConnectWise Manage;document... — ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate PowerShell proficiency for automation and administration...
, working alongside our SOC partner Own the Hard Tickets: Manage a complex ticket queue in ConnectWise Manage;document... — ConnectWise Manage, Kaseya, Datto RMM, ConnectWise Automate PowerShell proficiency for automation and administration...