Service Desk Analyst - Onsite
, and applications. Strong problem-solving skills and good communication. Experience with ConnectWise...
, and applications. Strong problem-solving skills and good communication. Experience with ConnectWise...
support channels when required (i.e. Connectwise, Slack, Google Workspace, Pax8 etc) Audit and maintain internal software...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
's communication policy.’ Time Entry and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise..., and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end...
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...
and organization. Interact with key systems for monitoring and securing servers and client systems, including: ConnectWise...
. Strong communication skills, both written and verbal Proficiency in project management tools such as ConnectWise Experience in vendor...
knowledge of Cisco Meraki technologies, Cisco networking infrastructure and ConnectWise PSA Experience working in environments...
and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
(Preferred) Mac, ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus...