configurations. Experience with remote support tools and service ticketing systems (e.g., ConnectWise, ServiceNow...
and remote management tools, such as ConnectWise, ServiceNow, ManageEngine ServiceDesk, ConnectWise, Datto Autotask...
and escalation standards, ConnectWise (CW) ticket handling, time entry, resource forecasting, etc., and monitor to hold the team...
with ConnectWise family of products or similar service management system is preferred Familiarity with technology, specifically...
or ConnectWise are beneficial. Leadership, project management, and documentation capabilities. Strong client relationship...
and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
and platforms such as Sophos, Ubiquiti, Verkada, Microsoft, Office 365, Barracuda, Datto, ConnectWise, Sangoma, and Veeam...