productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.... Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level...
in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through... Monitor and update tickets in ConnectWise or other PSA systems Document resolutions, time spent, and follow-ups Escalate...
hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy Participate in pod alignment discussions...
- ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable adopting and using AI-powered tools as part of daily...
in ticketing systems;ConnectWise a plus. Desire Qualifications/Skills: Strong commitment to delivering high-quality technical...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...
across multiple concurrent projects using tools such as ConnectWise Manage, Smartsheet, and other required platforms Prepare... Experience using PSA, ticketing, and project management tools (e.g., ConnectWise, Autotask, Jira, Asana, Smartsheet, MS Project...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...
in ticketing systems;ConnectWise a plus. Desire Qualifications/Skills: Strong commitment to delivering high-quality technical...
such as ConnectWise, NinjaOne, SkyKick, or similar platforms. Security and Ecosystem Exposure Experience with email security, backup...