, and meeting of commitments in ConnectWise. Service awareness of customers' key IT services for which support is being provided...
in CRM (e.g., HubSpot, Salesforce, ConnectWise Sell) Track sales activity, pipeline progress, and forecasts Follow defined...
, responding accordingly through service tickets. Maintain and review system documentation in ConnectWise, ensuring accurate... performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals...
documentation in ConnectWise, ensuring procedures are current and effective. Communicate effectively with customers, keeping them... ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet...
of employment until such time that the documents are provided. Optional / Desired Network+ Certification ConnectWise and Kaseya...
roadmaps and budgets in collaboration with TAMs. Proficiency with MSP tools such as ConnectWise and Lifecycle Insights... such as ConnectWise and Lifecycle Insights for account management, reporting, and lifecycle planning. The ability to identify partner...
). Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: Highly detail-oriented...
Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise...
Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Experience with ConnectWise (Manage, Automate, Control), SCCM...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...