ConnectWise Manage and ConnectWise Control RMM to log, track, and resolve issues. Ensure customers receive timely and accurate...
network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM... solutions and backup systems. ConnectWise Administration Utilize ConnectWise RMM and PSA for ticketing, automation...
audit submissions. Provide ongoing production support for ConnectWise, Acumatica and other business applications Provide... by others. Experience supporting application integrations and data flows. Experience supporting business applications including ConnectWise...
-on experience with ticket systems and RMM tools (ConnectWise, Barracuda, N-Able). Hands-on experience with the cloud VoIP solutions...
Guide the support team, providing escalation support as needed Enter all work as service tickets into ConnectWise Work... through a daily schedule in ConnectWise, closely logging all time and expenses Identify areas for internal improvement...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
/week Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (such as ConnectWise...
. ·Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills... to explain technical concepts to non-technical users. Preferred Experience: ·Experience with ConnectWise. ·Certifications...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...