Experience with ConnectWise Automate, ConnectWise Manage, and Confluence is highly desirable Next Steps: Quick...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Significant experience with Microsoft...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
, and meeting of commitments in ConnectWise. Service awareness of customers' key IT services for which support is being provided...
in CRM (e.g., HubSpot, Salesforce, ConnectWise Sell) Track sales activity, pipeline progress, and forecasts Follow defined...
of employment until such time that the documents are provided. Optional / Desired Network+ Certification ConnectWise and Kaseya...
documentation in ConnectWise, ensuring procedures are current and effective. Communicate effectively with customers, keeping them... ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet...
, responding accordingly through service tickets. Maintain and review system documentation in ConnectWise, ensuring accurate... performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals...
roadmaps and budgets in collaboration with TAMs. Proficiency with MSP tools such as ConnectWise and Lifecycle Insights... such as ConnectWise and Lifecycle Insights for account management, reporting, and lifecycle planning. The ability to identify partner...
). Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: Highly detail-oriented...