with ConnectWise Manage or similar ticketing systems RMM/remote management tool experience Experience supporting Apple products...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
, complete, and margin-protected Oversee the quoting workflow in ConnectWise Sell, meeting turnaround and quality standards... and implement scalable improvements Champion best practices across the ConnectWise Suite, including pipeline hygiene and data...
in ConnectWise Understand overall project objectives, as well as the role and function of each project team member Ensure project... Document internal processes and procedures related to duties and responsibilities Enter time and expenses into ConnectWise...
certifications strongly preferred. Security+ certification preferred. Experience with Cisco DUO and ConnectWise. Familiarity...
Support/use of ConnectWise Manage and ScreenConnect Experience in data and platform migrations;e.g., Email security...
with Cisco DUO Experience with ConnectWise Experience with SonicWall Firewalls What you'll do as the Junior Implementation...
in ConnectWise Send weekly client-facing project status updates and participate in check-in meetings Engage in team... with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus. Strong communication skills...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...