in ConnectWise as they occur. Understand processes in ConnectWise by completing assigned training materials and blueprints on the... ConnectWise University. Work through project tickets and phases in ConnectWise as assigned by a Project Manager. Enter...
, email, and our client portal Triage and dispatch service tickets using ConnectWise, ensuring prompt and accurate scheduling Coordinate... systems (ConnectWise is a plus) Self-starter mindset with a collaborative, team-first attitude Valid driver’s license...
documents are provided. Optional / Desired Azure or Microsoft certifications (AZ-900, MS-900) ConnectWise Manage...
include Microsoft 365, Azure, AWS, GCP, Salesforce, ServiceNow, HubSpot, ConnectWise, Autotask, Clio, ERP platforms...
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...
(Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise...
communication skills Experience with ticketing systems like ConnectWise, ServiceNow, etc. Exemplary analytical and problem-solving...
tools (e.g., ConnectWise, Autotask) and RMM platforms Experience with QBRs and IT strategy planning Strong problem-solving...
Directory and Exchange administration 2+ years of experience in ITSM ticketing systems such as ConnectWise At least two...
organization and time management skills Proficiency with Salesforce, ConnectWise Manage, and ticketing systems. Previous sales...