. Preferred Qualifications Experience with ConnectWise (ticketing/RMM). Experience with Axcient X360 or similar backup...
of commitments in ConnectWise. Service awareness of customers' key IT services for which support is being provided. Interact...
such as HubSpot, ConnectWise, or similar systems. Understanding of small- and mid-sized business technology buying behaviors...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, NinjaOne, ConnectWise, Sophos...
(Preferred) Mac, NinjaOne, ConnectWise, Sophos & Unifi experience a plus...
in a professional, customer-focused manner Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto) Ability...
with the following: ConnectWise or similar ticket or case management system Microsoft Office applications Kaseya...
working with ticketing, PSA, or service management platforms (namely ConnectWise). ·Willingness to continuously learn...
and experience working with API endpoints such as MS Graph. Ability to navigate and utilize a ticketing system (such as ConnectWise...
with HR and hiring managers Experience using an ITSM/ticketing platform (e.g., ServiceNow, Jira, Connectwise) Preferred...