& Tools: Continuously evaluate and refine service operations, leveraging automation tools like ConnectWise Manage and RMM... Strong familiarity with ConnectWise Manage, RMM tools, and ITIL-based service processes Strategic thinker with a process-orientation...
correct setup of project tickets and hours budgets in ConnectWise. Report project progress at the phase level - validating...-management model with multiple leaders, cross-functional teams, and dynamic roles. Familiar with ConnectWise Manage for project...
and basic Linux server support Troubleshoot and upgrade Microsoft SQL databases Manage IT ticketing system (ConnectWise... (Not Required, but a Plus!) Hands-on experience with ConnectWise or similar IT ticketing systems Experience in an MSP (Managed Services Provider) or IT...
: RAID, iLO, DRAC, Bare Metal Restores, Backup methods LabTech or similar RMM experience ConnectWise experience or similar...
provider and the use of the the tool sets of an MSP, as listed below, are a major plus. Connectwise ITGlue Kaseya RMM...
. ·Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills... to explain technical concepts to non-technical users. Preferred Experience: ·Experience with ConnectWise. ·Certifications...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...
within ConnectWise in relation to project timelines. Project Information Review: Reviews all information with key personnel to address...
Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related...