support (PCs, laptops, printers, scanners, peripherals) Exposure to ticketing systems (e.g., ConnectWise, ServiceNow, Jira...
Setup ConnectWise PSA software/ AutoTask PSA Wireless Technologies Experience with advanced troubleshooting server issues...
. Experience using CRM, ticketing, and workflow platforms such as Salesforce, ConnectWise, ServiceNow, Jira, or similar business...
Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve...
SLAs and improving support KPIs at scale. Hands-on knowledge of ITSM/ticketing platforms (ConnectWise, Autotask...
on nights and weekends to perform off-hour maintenance and projects Enter all work as service tickets into ConnectWise... in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred) Mac, ConnectWise, NinjaOne...
and proficiency in Microsoft Office Experience with ConnectWise is a plus Strong communication and customer service skills...
Sentinel Communication & Coordination Tools Project Management: Connectwise, AutoTask, Atera Secure comms: Signal, MS...
acceptable Experience with ConnectWise (Manage & Automate) and SCCM Subject matter expert for specific technologies (e.g...
management (SonicWall or similar) Backup technologies such as Datto or equivalent Preferred Experience ConnectWise Manage...