, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
of service requests. Manage tickets in ConnectWise, ensuring detailed documentation of all customer interactions, technical...., ConnectWise, ScreenConnect, RMM platforms). Experience supporting and troubleshooting firewalls, switches, VPNs, and wireless...
practices. Experience with PSA/CRM tools (e.g., ConnectWise) for managing tickets, opportunities, and client data...
Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Azure and AWS Hyper-V and VMware Cisco, Meraki...
environments Experience with RMM tools such as ConnectWise Automate and PowerShell scripting Strong documentation and process...
and Ticket Management Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature... in ConnectWise Manage. Conducts a thorough review of assigned tickets for the next day before the end of the current shift...
ConnectWise for job details, documentation, and check-in/out Work alongside another technician when needed, but operate...
tools Cloud support – multiple device data syncing ConnectWise or other ticketing systems Word, Excel...
· ConnectWise and MSP experience +++ · Cisco and Meraki experience +++ · Thorough knowledge of Windows 10 and Mac OS X...
and resolve it Familiarity with ConnectWise PSA or similar ticketing system for time and record keeping Ability to work well...