Account Manager
PSA / ticketing systems (Autotask, Kaseya, ConnectWise, or similar) Microsoft 365 and cloud environments...
PSA / ticketing systems (Autotask, Kaseya, ConnectWise, or similar) Microsoft 365 and cloud environments...
, and implementation schedules Track and report progress across multiple concurrent projects using tools such as ConnectWise Manage... in project and client management Experience using PSA, ticketing, and project management tools (e.g., ConnectWise, Autotask...
. Familiarity with ConnectWise or similar platforms is a plus (especially for IT/MSP backgrounds). Background in IT services, SaaS...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise...
qualifications: · A+ Technical Certification or equivalent experience required · Experience with ConnectWise suite of management...
helpful (Server, Storage, VDI, AD, DNS) · ConnectWise, Ninja RMM and Auvik experience a plus · Extremely proficient...
RMM/PSA tools (ConnectWise, NinjaOne, or AutoTask) to monitor and document service delivery. Implement automation..., or ConnectWise PSA for ticketing and project management, such as AutoTask or Zoho. Experience setting up firewalls and VPNs...
toolsets such as ConnectWise, NinjaOne, SkyKick, or similar platforms. Exposure to email security, backup tooling, SIEM...