in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the... under pressure and meet deadlines Experience with Connectwise a plus Must pass pre-employment background check and drug test...
(e.g., ConnectWise, Autotask) Work within multi-tenant environments, supporting multiple clients simultaneously Escalate... support environments Experience with PSA tools (ConnectWise, Autotask or similar) Experience with RMM tools (remote...
correct setup of project tickets and hours budgets in ConnectWise. Report project progress at the phase level - validating...-management model with multiple leaders, cross-functional teams, and dynamic roles. Familiar with ConnectWise Manage for project...
& Tools: Continuously evaluate and refine service operations, leveraging automation tools like ConnectWise Manage and RMM... Strong familiarity with ConnectWise Manage, RMM tools, and ITIL-based service processes Strategic thinker with a process-orientation...
to: Ensure the correct setup of project tickets and hours budgets in ConnectWise, Efficiently manage project budgets, expenses... (Microsoft 365) and SmartSheet for the creation and customization of deliverables and project plans. Familiar with ConnectWise...
: RAID, iLO, DRAC, Bare Metal Restores, Backup methods LabTech or similar RMM experience ConnectWise experience or similar...
provider and the use of the the tool sets of an MSP, as listed below, are a major plus. Connectwise ITGlue Kaseya RMM...
and basic Linux server support Troubleshoot and upgrade Microsoft SQL databases Manage IT ticketing system (ConnectWise... (Not Required, but a Plus!) Hands-on experience with ConnectWise or similar IT ticketing systems Experience in an MSP (Managed Services Provider) or IT...
. ·Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills... to explain technical concepts to non-technical users. Preferred Experience: ·Experience with ConnectWise. ·Certifications...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...