Help Desk Technician - Tier 2 (MSP)
Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue...
Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue...
Experience with ConnectWise or similar service management platforms Familiarity with network- and systems-level technology...
). Use remote access software, such as ConnectWise, ManageEngine. Monitor and update the enterprise software approvals list...
. Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system Subject matter expert...
with their goals. Stay ahead of the curve by reviewing new technologies and trends regularly. Use ConnectWise to document work.... Experience with MSP tools like ConnectWise and Kaseya. Excellent problem-solving and diagnostic skills. Strong communication...
). Enterprise Remote support technology (i.e. ConnectWise, LogMeIn Rescue, TeamViewer, etc.) Required License/Registration...
, complete, and margin-protected Oversee the quoting workflow in ConnectWise Sell, meeting turnaround and quality standards... and implement scalable improvements Champion best practices across the ConnectWise Suite, including pipeline hygiene and data...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...
, or ConnectWise) for logging and tracking issues. Excellent verbal and written communication skills, with the ability to explain...