of server and network monitoring tools (SCOM, ConnectWise, SolarWinds Orion, Liongard) Strong written and oral communication... Active Directory, GPO, DNS, and other core windows services Familiar with ticketing tools (currently using ConnectWise...
, ConnectWise, and PDQ or similar tools Knowledge of Avaya Phone Systems Experience setting up and supporting Dell equipment...
like Remedy, ServiceNow, Connectwise, Jira, Etc. Experience with Active Directory, Windows devices and Windows Operating Systems...
, and accuracy are noticed and rewarded. What you’ll do: Create accurate, timely invoices from our ConnectWise PSA system Ensure... between ConnectWise and QuickBooks Online Keep AR records audit-ready and organized Prepare simple weekly AR snapshots for leadership...
with TAMs. Proficiency with MSP tools such as ConnectWise and Lifecycle Insights for account management, reporting...
like Remedy, ServiceNow, Connectwise, Jira, Etc. Experience with Active Directory, Windows devices and Windows Operating Systems...
/Office 365, Azure experience is a plus Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise...
. Microsoft Office suite. Triage all incoming issues and open tickets accordingly in ConnectWise. Intake and prioritize support... tickets into ConnectWise. Perform cross platform collaboration with voice and system teams to isolate technical issues...
preferred ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding preferred...
, DATTO, Active Directory, etc.... · Triage hardware and software issues, documenting tickets accordingly in ConnectWise..., and closure of incident tickets into ConnectWise. · Perform cross platform collaboration with voice and system teams to isolate...