with ConnectWise and Smartsheet highly preferred Certifications CAPM certification highly preferred (required within 6 months...
processes. Create service desk tickets utilizing ConnectWise Manage ticketing software and ensure proper ticket escalation...
processes. Create service desk tickets utilizing ConnectWise Manage ticketing software and ensure proper ticket escalation...
, and milestones in our collaboration tools such as ConnectWise and Microsoft Teams. Assign tasks, track progress, and hold... negotiations and approvals. Proficiency with Microsoft Office and collaboration tools (for example, Microsoft Teams, ConnectWise...
and sound judgment. Experience with ConnectWise or similar ticketing system preferred. We may use artificial intelligence...
/ TAM / vCIO / Client Success experience Strong experience with ConnectWise Manage (required) Strong experience..., and service alignment Keep accounts organized and documented inside ConnectWise Identify and close upgrades (security, users...
Automation Tool (ConnectWise PSA) To ensure that systems, processes, and methodologies are followed according to company...
environments Handle ticket queues in our PSA (we use ConnectWise, but we'll train you if you haven't used it) Deploy...
of server and network monitoring tools (SCOM, ConnectWise, SolarWinds Orion, Liongard) Strong written and oral communication... Active Directory, GPO, DNS, and other core windows services Familiar with ticketing tools (currently using ConnectWise...
like AutoTask or ConnectWise, etc. Comfort supporting VOIP or collaboration platforms Very strong communication skills and the...