., ConnectWise, ServiceNow, JIRA, Zendesk). Excellent problem-solving skills and the ability to troubleshoot complex technical.... Preferred Experience: Experience with ConnectWise. Certifications such as CompTIA A+, Network+, or Microsoft Certified...
Duties and Responsibilities Utilize IT Service Management (ITSM) systems (e.g., ConnectWise, ServiceNow, Jira Service... such as ConnectWise, ServiceNow, or Jira Service Management. 2 years previous customer service experience. Excellent with oral...
, supported by the team Working in an advanced ticketing system and RMM (ConnectWise). QUALITIES...
except for e-automate. The systems you are responsible for are Connectwise, CEO Juice, FM Audit, and any other systems that are added...
, and emerging trends. Utilize ConnectWise & Smartsheet to ensure complete, accurate, and timely documentation and record keeping... or standards (e.g., PSP, UL 2050). Working knowledge of ConnectWise Manage, Bright Gauge, Smartsheet, & QuoteWerks. Key...
qualifications: · A+ Technical Certification or equivalent experience required · Experience with ConnectWise suite of management...
sales Sales training Familiarity with ConnectWise, Salesforce, and HubSpot Job Benefits Medical insurance Vision...
, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer...
productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.... Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level...
in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through... Monitor and update tickets in ConnectWise or other PSA systems Document resolutions, time spent, and follow-ups Escalate...