hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns...
and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Ability... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
with one or more MDM platforms 2+ years of experience doing real-time ticket management using a commercial ticketing system (ConnectWise...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
solutions are highly desirable. Knowledge of MSP tools - ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable...
platforms (ConnectWise, Autotask, etc.) Good communication — you don’t need to be salesy, just clear and helpful Ability...
with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.). Strong troubleshooting skills...
to improve IT services. Manage a Microsoft on-premises enterprise network. Configure SNMP probes for all sites (ConnectWise...
tunnels;SSL VPN Setup ConnectWise PSA software Wireless Technologies Experience with advanced troubleshooting server...
Systems (ConnectWise preferred) Anti-Virus and Malware software Microsoft Office through 2016 and 365 Windows 11...