environments. Queue and Workflow Management Monitor and manage tickets assigned to the SA queue in ConnectWise Manage... across environments. Experience with ticketing systems (ConnectWise preferred). Preferred Certifications and Education CompTIA...
with strategic priorities. Ensure work is tracked accurately through ConnectWise Manage, including clear notes, time entries..., network, and security domains. Experience with MSP toolsets, including Ninja RMM and ConnectWise Manage, and the ability...
Experience working with agencies to support campaigns and initiatives Experience with MarTech such as Salesforce, ConnectWise...
with ConnectWise Manage or similar ticketing systems RMM/remote management tool experience Experience supporting Apple products...
with ConnectWise Manage or similar ticketing systems RMM/remote management tool experience Experience supporting Apple products...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
that require engineer level support, following ticket to resolution. Responsible for entering all time and expenses in ConnectWise... as they occur. Enter all work as service tickets in ConnectWise. Understand processes in ConnectWise by completing assigned...
, complete, and margin-protected Oversee the quoting workflow in ConnectWise Sell, meeting turnaround and quality standards... and implement scalable improvements Champion best practices across the ConnectWise Suite, including pipeline hygiene and data...
in ConnectWise Understand overall project objectives, as well as the role and function of each project team member Ensure project... Document internal processes and procedures related to duties and responsibilities Enter time and expenses into ConnectWise...
certifications strongly preferred. Security+ certification preferred. Experience with Cisco DUO and ConnectWise. Familiarity...