Managed Services Practice Lead
teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance...
teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance...
and projects Enter all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Ability... years (Preferred) Mac, Kaseya, ConnectWise, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training...
- ConnectWise Office365 / M365 Azure / AWS Datto Benefits Competitive salary and performance-based incentives...
& Microsoft 365 Microsoft Entra ID (Azure AD) Remote monitoring & management tools (e.g., NinjaOne, ConnectWise Automate, Kaseya...
continuity of A/V field teams by providing the necessary technical leadership. Understand processes in ConnectWise Manage... by completing assigned training materials and blueprints on the ConnectWise University Validate all time and expenses through...
etc. Troubleshoot and resolve network-related issues, escalating as appropriate Perform duties using Help Desk system (ConnectWise... Effectively use ConnectWise line of business apps to track, manage and resolve client support requests Efficiently review...
processes, maintain tickets in ConnectWise, and stay current with industry trends. Preferred Experience & Skills: 7+ years...
, troubleshooting steps and client interactions in the ConnectWise ticketing system. Skills/Must have: Proven experience...
., ConnectWise, Datto, Atera) Experience with Azure, Intune, or MDM solutions CompTIA A+/Network+ or Microsoft certifications...
. Technology Used ConnectWise Manage, Ninja RMM, MSP Bots, Cloud Radial (for account management), and Quoter. Technical...