Help Desk Technician - Tier 3
Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise...
Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise...
Bachelor’s degree in Information Technology or related field (preferred) Experience with ConnectWise solutions or similar PSA...
required. Proficiency in Microsoft Office 365 (Outlook, Excel, Teams, etc.). Experience with ConnectWise and/or Smartsheet...
certifications Linux + Mac Experience Familiarity using ConnectWise PSA Physical Demands: Reasonable accommodations can be made...
points for any of the following: • You’re familiar with N-Able, ConnectWise, Nerdio, or Datto. • You've earned networking...
from our ConnectWise PSA system Ensure billing details are correct — taxes, rates, POs, discounts, agreements Post and apply payments... promptly Maintain clean, error-free sync between ConnectWise and QuickBooks Online Keep AR records audit-ready and organized...
Ability to work a light, rotating on-call schedule Technical curiosity Proficiency or familiarity with Connectwise, Datto...
system (ConnectWise) in alignment with SLA and KPI targets. Contribute to IT documentation, troubleshooting guides, and the...
in Linux systems administration. Experience with Teams Room Configuration. Familiarity with ConnectWise PSA, ScreenConnect...
Antivirus Support, VPN Connectivity Support Knowledge and experience using a ticketing system such as ConnectWise Manage... and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate...