service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
Multi-factor Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise...
in a multi-client IT environment Advanced experience with ticketing systems, such as ConnectWise Manage PSA, and RMM platforms...
Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Experience with ConnectWise (Manage, Automate, Control), SCCM...
required. Proficiency in Microsoft Office 365 (Outlook, Excel, Teams, etc.). Experience with ConnectWise and/or Smartsheet...
Bachelor’s degree in Information Technology or related field (preferred) Experience with ConnectWise solutions or similar PSA...
certifications Linux + Mac Experience Familiarity using ConnectWise PSA Physical Demands: Reasonable accommodations can be made...
from our ConnectWise PSA system Ensure billing details are correct — taxes, rates, POs, discounts, agreements Post and apply payments... promptly Maintain clean, error-free sync between ConnectWise and QuickBooks Online Keep AR records audit-ready and organized...
and resolution documentation in ConnectWise Update knowledge base articles and internal documentation Participate in routine system... including DNS, DHCP, and subnets Experience with ITSM ticketing systems such as ConnectWise or ServiceNow Experience...
Ability to work a light, rotating on-call schedule Technical curiosity Proficiency or familiarity with Connectwise, Datto...