and work within our ERP/ticketing system (ConnectWise) • Embrace all things Microsoft. Important Requirements: • Must reside... accounts, reset passwords, and manage permissions • Manage tickets via monitoring dashboards (ConnectWise, Automate) • Maintain...
, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
software (e.g., ConnectWise Manage) Troubleshoot and resolve complex client issues, performing root-cause analysis...
a Director of Operations. Expert Tool Knowledge: Mastery of PSA and RMM platforms (e.g., ConnectWise, Autotask, NinjaOne...
365 Familiarity with ConnectWise, HubSpot, ZoomInfo Benefits and Perks Medical, Dental and Vision coverage...
software (e.g., ConnectWise Manage) Troubleshoot and resolve complex client issues, performing root-cause analysis...
, vCIO, MSP Account Manager, or Service Delivery Manager Strong ConnectWise Manage experience (required) Strong Quoter...
solutions are highly desirable. Knowledge of MSP tools - ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable...
of server and network monitoring tools (SCOM, ConnectWise, SolarWinds Orion, Liongard) Strong written and oral communication... Active Directory, GPO, DNS, and other core windows services Familiar with ticketing tools (currently using ConnectWise...
-control measures. Oversee procurement workflows within ConnectWise Manage. Monitor hardware, software, and subscription..., or IT services environment strongly preferred. Strong vendor management skills. Hands-on experience with ConnectWise...