ticketing system (ConnectWise, ServiceNow, ServiceDesk or others). Knowledge of network security principles and best practices...
,Alert, Connectwise, and Cisco WebEx Leads the development of training programs including User Guides, Reference Guides...
-related content in ConnectWise; ensuring that all tickets and SLAs are met. Establish and sustain a Lifecycle system... Previous experience as a vCIO, Advisor, or a client facing strategic role ConnectWise Manage/Automate Experience Liongard...
or relevant field Experience with ConnectWise family of products or similar service management system is preferred Familiarity...
of incident progress and notifying them of impending changes or agreed outages Enter all work as service tickets into ConnectWise... Work through a daily schedule in ConnectWise, entering all time and expenses QUALIFICATIONS Administration of Windows...
ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding preferred Perks...
of support processes. Key Responsibilities: Service Process Management: Use knowledge from the ConnectWise PSA Service... as billable time entries in ConnectWise by team members. Develop and implement effective strategies to ensure daily productivity...
Reconciling as needed Perform tasks in ConnectWise including: Verifying correct information between purchases and charges... Experience with Sage Intacct a plus. Experience with ConnectWise a strong plus. Proven record of maintaining...
ticketing system (ConnectWise) Maximize billable status for work performed Other duties as assigned Requirements...
ConnectWise experience preferred Experience supporting medical clients, EMR, and HIPAA understanding preferred Perks...