communication, and customer service skills. Preferred experience includes ConnectWise Manage, BrightGauge, Five9, ITIL, Microsoft...
, reporting) Quoting / Order Processing: QuoteWerks / CPQ tools and TD SYNNEX portal Service Desk: ConnectWise (documentation...
across systems such as ConnectWise, SharePoint, and spreadsheets. Review vendor invoices, contracts, orders, license usage..., or KnowBe4. Familiarity with business systems such as ConnectWise PSA and CPQ, Sage, Salesforce, IT Glue, or ScalePad...
improvement. MSP and ConnectWise experience strongly preferred. Experience supporting Zultys, Metaswitch, or Netsapiens VoIP...
regionBonus Points For:Previous MSP experience ConnectWise or comparable PSA/ticketing platform experience Microsoft or networking...
, email, and ticketing system (ConnectWise Manage), resolving issues within SLA targets Troubleshoot Across Environments: Diagnose..., and line-of-business applications Manage Tickets Effectively: Document all work thoroughly in ConnectWise, maintain...
, such as PowerShell and ConnectWise Automate, that reduce repetitive work across the MSP client base, and keep a documented script library... in ConnectWise, including scope definition, scheduling, labor budget, status updates, and closeout, to ensure projects are completed...
is preferred. Experience with ConnectWise and Kaseya is a significant advantage. Mac/iOS Experience is desirable...
/weekly checklists, documentation standards, and operational procedures. Use ConnectWise and reporting dashboards... work. Use tools such as ConnectWise, N-able, ITBoost, and BrightGauge to track progress, performance, and outcomes...
+, Auvik Certified Professional, or ConnectWise Automate Our Tech Stack ConnectWise Manage, Automate, and Control...