in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
in CRM (e.g., HubSpot, Salesforce, ConnectWise Sell) Track sales activity, pipeline progress, and forecasts Follow defined...
of employment until such time that the documents are provided. Optional / Desired Network+ Certification ConnectWise and Kaseya...
documentation in ConnectWise, ensuring procedures are current and effective. Communicate effectively with customers, keeping them... ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet...
, responding accordingly through service tickets. Maintain and review system documentation in ConnectWise, ensuring accurate... performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals...
and review in ConnectWise. Communication with customers as required: keeping them informed of incident progress, notifying them... engineer level support. Enter time and expenses in ConnectWise as they occur. Enter all work as service tickets...
roadmaps and budgets in collaboration with TAMs. Proficiency with MSP tools such as ConnectWise and Lifecycle Insights... such as ConnectWise and Lifecycle Insights for account management, reporting, and lifecycle planning. The ability to identify partner...
and review in ConnectWise. Communication with customers as required: keeping them informed of incident progress, notifying them... engineer level support. Enter time and expenses in ConnectWise as they occur. Enter all work as service tickets...
). Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: Highly detail-oriented...
certification OR equivalent experience. Familiarity with tools like ConnectWise, Automate, and IT Glue or equivalent systems...