with the ConnectWise suite of products Advanced experience with Microsoft Azure Experience supporting Citrix XenApp...
/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) Experience handling ticket workflows and escalations in tools...
experience. Support platform integrations and automation initiatives using tools such as ConnectWise Automate, Liongard, ImmyBot... working in a Managed Service Provider (MSP) environment. Experience with: ConnectWise Manage ConnectWise Automate or RMM...
in ConnectWise across projects, product sales, billable hours, and MRR, on weekly and monthly cadences as required. Ownership... up new ConnectWise agreements and process additions and changes as they arise. Collections: Drive proactive AR follow-up...
using a helpdesk ticketing system (e.g., Atera, ConnectWise, ServiceNow, or similar) as a core part of daily workflow...
in ConnectWise Manage fluently across the AM workflow, keep ticket notes current so peer teams see movement without asking... with ConnectWise or a similar service management system, familiarity with network, cloud, and security tooling, and demonstrated use...
Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve client...
Strong working knowledge of ITSM platforms (HaloPSA preferred;ConnectWise or ServiceNow acceptable);Active Directory...
client issues as assigned Document all work and resolve issues efficiently in ConnectWise Manage Communicate effectively...
. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer...