while maintaining quality and client satisfaction Technical & Functional Skills Expert-level knowledge of SLA, AHT, FCR, CSAT/NPS... Indicators (KPIs) Client Satisfaction & Retention: CSAT/NPS ≥90%;100% contract renewals Revenue Growth: Achieve annual...
lever on customer experience - speed to resolution, quality, and CSAT - as well as our ability to deliver truly “10-star... success metrics (e.g., NPS, CSAT, time-to-resolution) Champion customer-centric discovery: use qualitative insights alongside...
Implement performance management, coaching, and self-service enablement tools Foster entrepreneurial, solutions-oriented...) Client Satisfaction (CSAT/NPS): ≥85% Client Retention: ≥90% annually Onboarding Speed: 10–15 days to go-live Multi...
in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength... to living our core values: Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure...
to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive... operations to ensure SLAs, QA standards, and escalation protocols are consistently met Monitor key performance metrics (CSAT...
satisfaction (CSAT). The AWS Professional Services organization is a global team of experts that help customers realize... specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities...
Customer Success Team Mixpanel's Customer Success & Solutions Engineering teams are analytics consultants who embed... scores (CSAT), and other key performance indicators (KPIs). Design the escalation logic and scoring models that trigger...
timelines, and ensuring continuous delivery of high-impact solutions that are right-sized for our global innovation team.... Tracking key agile metrics such as CSat, Maturity, Capacity of the team, reporting progress, and making adjustments...
, and customer satisfaction (CSAT). The AWS Professional Services organization is a global team of experts that help customers... through our global specialty practices, which cover a variety of solutions, technologies, and industries. AWS Global...
time-to-value. If you thrive on selling strategic, multi-stakeholder solutions and want to shape how enterprises.... Build compelling value cases (TCO/ROI, KPI impact on FCR, AHT, CSAT, adoption) and navigate legal, security, and procurement...