aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored..., you will deliver training to newly acquired companies on a variety of broker management systems, point solutions, and standard business...
Adaptec Solutions’ customers, sales teams, and operations by ensuring accurate order processing, timely communication...): Quote accuracy percentage Quote turnaround time Customer Satisfaction (CSAT) Order close-out accuracy and timeliness...
, beneficiaries, agents, and internal customers. Ensuring customer satisfaction (CSAT) and strive to meet service metrics...-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help...
-defining solutions while developing real estate mastery along the way. Role Responsibilities Be the face and voice... knowledge resources to assist in your discernment, find solutions and deliver accurate information. Continuously develop...
performance, CSAT scores, and case deflection. This role collaborates closely with Support, Product, Engineering, and Customer... Success teams to ensure clients realize full value from our solutions. Key Responsibilities: Case Oversight: Manage...
performance, CSAT scores, and case deflection. This role collaborates closely with Support, Product, Engineering, and Customer... Success teams to ensure clients realize full value from our solutions. Key Responsibilities: Case Oversight: Manage...
Executive Steering Committee. Define and instrument KPIs/SLAs (e.g., DSO, close cycle time, CSAT, tNPS, first-pass yield, cost..., continuous improvement). Lean into SMEs and process owners to co-design solutions and deliver global results. Stakeholder...
collaborates with ProServe sales and delivery teams to align partner and customer solutions with optimal business outcomes. The... metrics including Delivered Revenue, team engagement, and partner and customer satisfaction (CSAT). Key job responsibilities...
. Ensure CX performance meets or exceeds KPIs, including response time, resolution time, and CSAT. Partner with retail... priorities in a fast-paced setting. Detail-oriented, proactive, and solutions-focused with a strong ownership mindset...
. Establish and monitor key performance indicators (e.g., SLA adherence, CSAT, resolution time) to drive accountability... trends to identify root causes and implement preventative solutions. Drive the adoption of modern support tools...