, accountability, and performance tracking. Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short... indicators (KPIs)-including utilization, CSAT, audit coverage, compliance, and billable contribution-to assess delivery health...
, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences... confidence. Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT...
associate confidence and capability. Lead initiatives that increase CSAT, NPS, and overall member sentiment, including follow... with consultative sales techniques, enabling them to uncover needs, position solutions, and promote relevant programs, products...
is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the... activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close...
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies... for Hexagon Mining solutions. Working directly with current and prospective customers, and internal Commercial Teams and Product...
chatbot and voice solutions using: Azure Bot Service. Power Virtual Agents. Integrations such as Genesys, Twilio... testing. KPIs such as containment rate, latency, and CSAT. Collaborate with product and engineering teams. Mentor junior...
, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine... transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...
enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio...) for knowledge-driven responses. Integrate conversational systems with platforms (CRM, ITSM, security solutions) via APIs and event...
, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine... transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...
. Job Description: What success looks like in this role: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service... systems with Client platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance...