/telephony, Verint. AI tools knowledge and usage. SAP knowledge is also helpful. If working from home, must have a secure...
across all four AI capabilities. The engineer also integrates AI outputs with Verint for quality management and configures Kinesis..., Salesforce, Verint, QuickSight) Extend the existing Lambda-to-Salesforce integration from post-call writes to near-real-time...
/managerial role. Demonstrated experience with workforce management and scheduling tools (e.g., NICE, Verint, Teleopti, Kronos...
forecasting/reporting tools (e.g., Verint, R, Tableau, Power BI) Strong proficiency in Excel to include pivot tables, Power Query...
, or Verint. Integrate data from multiple sources—surveys, digital behavior, contact centers—to create cohesive and actionable...
and natural language processing (NLP) on speech data using advanced techniques and tools in R, as well as Verint Speech Analytics... IVR, or Verint Workforce Optimization, and experience supporting digital channel operations using RESTful APIs. Further...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...
field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass... with Lenel, Axis, Software House, Verint training certifications highly desired but not required Training and Certifications...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...
, Verint, and March Networks knowledge preferred Banking experience a plus Valid driver's license Ability to maintain...