Qualifications Vendor certifications in multiple IDS, ACS, and CCTV systems Software House CCURE, Verint, MDI, AMAG Symmetry, Bosch...
required · Comprehensive knowledge of Verint or equivalent call center management application · Knowledge of Fund Benefits, Programs...
effectiveness, and billing patterns Familiarity with Salesforce, Stripe, Five9, IEX, Verint and customer lifecycle stages, and CRM...
in telephony systems, set ups and associated software- (I.E. AWS, inContact/NICE, Genesys, Verint, etc.) Expert/Guru competency...
for workforce demand forecasting and capacity planning. - Experience with Workforce Management tools (Genesys, Verint, NICE...
. Salesforce experience is also highly preferred. Technical Proficiency: Proficiency in workforce management tools such as Verint...
. Bring a proven track record of implementing and optimizing WFM tools and platforms (NICE, Verint, Assembled, Genesys...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
in call center operations and experience with Workforce Management process and tools experience (i.e. Verint, Calabrio...
. Experience with CCaaS platforms (NICE IEX, Verint, CMS, Avaya) and technology integration. Expertise in change management...