, and WFM systems such as NICE, Verint, Genesys, or similar). Strong Microsoft Excel skills, including building and maintaining...
, and professionalism. Must be proficient in all technology, including Verint, Blue Pumpkin, Report Portal, SmartWriter, Eport, CentreVue...
contact center and back-office operations, such as CXone, Verint, Avaya, or similar platforms. Strong analytical and problem...
contact center and workforce planning and WFM application (Genesys, Verint, Nice, etc.) experience. Competent statistical...
. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency...
contact center and back-office operations, such as CXone, Verint, Avaya, or similar platforms. Strong analytical and problem...
facer within call center operations Experience working with different Scheduling software (Eg. Verint, eWFM, IEX, Genesys)...
state Management of auxiliaries activities for any Verint related schedule changes 4. Ensures the Split/Skill assignment..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
environments. Working knowledge of Verint workforce management capabilities, workforce planning principles, Excel, and operational...
across the team, and leading the organization through significant platform and operating-model change, including the Verint... modernization: Verint migration (scheduling, RTQM automation, outcome projection) and readiness for Webex and Amazon Connect...