Data Analyst, IT Service Center
(e.g. Genesys, Verint), preferred Excellent communication skills to translate technical findings into actionable business...
(e.g. Genesys, Verint), preferred Excellent communication skills to translate technical findings into actionable business...
, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.). ● Supervisory and people-management skills...
/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly...
, preferably Verint/Genesys technology, preferred Familiarity with IT Service Management software, preferably ServiceNow...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
experience with enterprise telephony platforms (e.g., AWS Connect, NICE CXone, Genesys, Verint, or comparable solutions...
/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly...
experience with enterprise telephony platforms (e.g., AWS Connect, NICE CXone, Genesys, Verint, or comparable solutions...
and technical expertise utilizing Verint WFO for forecasting, scheduling, and performance management. Methodology: Proven...