Job Description: At Calabrio/Verint, we believe customer engagement is the core of every global brand. Our mission... for Verint's QM and PM platform. You will define and drive the technical direction of the platform, own critical architectural...
with Azure OpenAI RBAC configuration Familiarity with WEM platform integration with Amazon Connect (NICE, Calabrio, or Verint...
with WFM platforms such as NICE, UKG, Verint, or similar systems Experience working with staffing, service levels...
: Adheres to approved schedule and arrives to work timely Maintains accurate accounts of time off in both Verint and HR Direct...
, omnicast, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg...
such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO operations...
and reporting development (i.e., Excel (Advanced), Power BI, Tableau, R-Studio, SQL Verint, Avaya). Knowledge of 5...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos...
Experience with WFM platforms such as: Aspect/Alvera, Genesis WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site...