Support Specialist
and Verint Good oral and written communication Organized and detail oriented Problem solving and conflict resolution Positive...
and Verint Good oral and written communication Organized and detail oriented Problem solving and conflict resolution Positive...
, and changes in business structures or efficiencies Experience with Workforce Database tools (i.e. TotalView/IEX, Verint, Aspect...
activities of the agents work state Management of auxiliaries activities for any Verint related schedule changes 4. Ensures...
activities of the agents work state Management of auxiliaries activities for any Verint related schedule changes 4. Ensures...
activities of the agents work state Management of auxiliaries activities for any Verint related schedule changes 4. Ensures...
. · Experience with WFM software (Calabrio, Verint, Pipkins, NICE/IEX, etc.) that includes real-time adherence preferred. · SWPP...
proficiency in Enterprise specific video management systems, access control systems, and alarm systems + Verint, Avigilon, Axis...
Genesys , Nice, or other contact center technologies would be preferred. Experience with or knowledge of the NICE/Verint...
, and management of Verint, Genesys and Avaya platforms. We provide business support expertise and manage requirements deliverables... to understand system requirements and business processes related to Verint, Genesys and Avaya systems Configure and validate...
tools such as Amazon Connect Workforce Management Scheduling Software Experience - such as: Verint or IEX Employee...