Remote OCCC Real Time Workforce Management Analyst
Pro? Qualifications What’s required High School/GED 1 – 2 years of experience utilizing a scheduling software (Verint Preferred) 1...
Pro? Qualifications What’s required High School/GED 1 – 2 years of experience utilizing a scheduling software (Verint Preferred) 1...
such as Amazon, Verint, CMS or IEX Ability to work flexible hours 7AM – 8 PM including extended nights and/or weekends and overtime...
/ systems (i.e. CMS/IEX, Nice, Verint, Blue Pumpkin, etc.). Client relations. Leadership and people-management skills. Project...
/ systems (i.e. CMS/IEX, Nice, Verint, Blue Pumpkin, etc.). Client relations. Leadership and people-management skills. Project...
/ systems (i.e. CMS/IEX, Nice, Verint, Blue Pumpkin, etc.). Client relations. Leadership and people-management skills. Project...
/ systems (i.e. CMS/IEX, Nice, Verint, Blue Pumpkin, etc.). Client relations. Leadership and people-management skills. Project...
/telephony, Verint. AI tools knowledge and usage. SAP knowledge is also helpful. If working from home, must have a secure...
formatted for delivery to Salesforce (via Lambda and Platform Events) and to Verint Monitor model performance using CloudWatch...
across all four AI capabilities. The engineer also integrates AI outputs with Verint for quality management and configures Kinesis..., Salesforce, Verint, QuickSight) Extend the existing Lambda-to-Salesforce integration from post-call writes to near-real-time...
, Service Now, Office products (Excel, Outlook, Word, Power Point), Smartsheet, Cisco Systems for phones/telephony, Verint...