, BPO, or similar service environments preferred. Working knowledge of Verint, ACD dashboards, adherence tools, Microsoft...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
state Management of auxiliaries activities for any Verint related schedule changes 4. Ensures the Split/Skill assignment..., etc., using various tools such as: Avaya, CMS, Verint, IEX, eWFM, Aspect, Impact 360, Basic Erlang B & C Distribution, Queuing...
facer within call center operations Experience working with different Scheduling software (Eg. Verint, eWFM, IEX, Genesys)...
environments. Working knowledge of Verint workforce management capabilities, workforce planning principles, Excel, and operational...
, BPO, or similar service environments preferred. Working knowledge of Verint, ACD dashboards, adherence tools, Microsoft...
: Advanced, hands-on administrative expertise in Verint WFM software (essential) and ACD telephony systems (e.g., Genesys, Avaya...
: Advanced, hands-on administrative expertise in Verint WFM software (essential) and ACD telephony systems (e.g., Genesys, Avaya...
, VERINT, NICE, AWD, e-File, etc. Knowledge of property/casualty or life insurance products, insurance processing systems...
responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers... with Sales, Product, Marketing, and Professional Services to ensure customers realize measurable value from Verint's platform...