experience Required Experience: DMP Certification and Verint Certificate 1 year of previous banking specialist experience...
with Workforce Management platforms such as NICE InContact, NICE IEX, Verint, Five9, or similar solutions. Experience with real-time...
Workforce Management Platforms Expert-level experience with one or more of: NICE / inContact Verint Workforce Management AWS...
management (WFM) integration and reporting needs (e.g., NICE, Verint, or Connect-native forecasting/scheduling tools). Ensure...
and Verint integration - streamlining HR and workforce management systems with operational efficiency. UI maintenance to reduce...
2 or more years of experience with call center/telephony systems to include Five9, Verint, Genesys or related systems...
, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
2 or more years of experience with call center/telephony systems to include Five9, Verint, Genesys or related systems...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...
What you bring Minimum of two years of call center experience Experience with call center tools such as Amazon, Verint, CMS...