Manager, Contact Center LIC, Remote
, Workforce Management and Verint call recording Experience with identification of problems and significantly improving processes...
, Workforce Management and Verint call recording Experience with identification of problems and significantly improving processes...
with urgency. A system-thinking mindset and proficiency in scheduling and ACD systems (including Verint, Alvaria, Avaya, and AWS... Verint, Alvaria, Avaya, and AWS. Functional Skills: Analytical and holistic problem solver Proactive and forward...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
with Verint Community software or similar online community platforms. Track record of building networks of advocates or champions...
Extensive knowledge in Verint, Avaya, CMS or related call center, phone and workforce systems Extensive knowledge...
tools for example NC4 and VCC 1+ years of SOC experience 1+ years of experience with MAStermind, Lenel, Verint...
activities, adjust schedules, and perform daily trend analysis for call management. Utilize Verint to identify associates...
: Verint / March Networks, Alarm Systems: Bosch / DMP / Pacom. · Advanced experience manipulating large datasets using Excel...
: Verint / March Networks, Alarm Systems: Bosch / DMP / Pacom. · Advanced experience manipulating large datasets using Excel...
with WFM platforms (Assembled, Tymeshift, Playvox, NICE, Verint, or similar) Strong SQL skills for data extraction...