managing multi-site, multi-queue routing environments. Systems: Advanced, hands-on administrative expertise in Verint WFM...
, and cross-functional leadership skills. Experience with Five9, Verint, workforce management, and quality assurance platforms...
, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.). ● Supervisory and people-management skills...
, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.). ● Supervisory and people-management skills...
, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.). ● Supervisory and people-management skills...
, and cross-functional leadership skills. Experience with Five9, Verint, workforce management, and quality assurance platforms...
accurate accounts of time off in both Verint and HR Direct as per guidelines, and follows directives for time off, schedule...
. Experience with Workforce Management platforms such as NICE, Verint, Genesys, Calabrio, Aspect, or similar systems. Advanced...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...