Digital Operations Business Analyst
to stakeholders Manage support ticket triage through Zendesk, ensuring timely resolution and stakeholder satisfaction...
to stakeholders Manage support ticket triage through Zendesk, ensuring timely resolution and stakeholder satisfaction...
analyses, and author pipelines via SQL-based ETL frameworks Improve the hygiene and usability of operational data (Zendesk...
). Experience with Knowledge Management platforms (e.g., Confluence, Zendesk, Salesforce Knowledge). Familiarity with customer...
, integrations, or system architecture Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases...
with ticketing systems (e.g., Zendesk, Jira) and knowledge bases Must have excellent verbal and written communication skills...
and final signoff Research and respond ZenDesk tickets to ensure tickets are assigned, followed up, then resolved timely...
(e.g., ZenDesk) to provide internal partners (i.e., HR Partners) and external clients (i.e. Leaders) with the necessary... initiatives, including the expansion of compensation tools (e.g., Workday Advance Compensation, Xactly, ZenDesk...
like Zoom, Dropbox and Zendesk Familiarity with database software like Snowflake, SmartSheets and AirTable Worked with Digital...
with ticketing systems (e.g., Zendesk, Jira) and knowledge bases Must have excellent verbal and written communication skills...
. Handle escalated billing tasks. We could be a match if: Basic knowledge of Zendesk and familiarity with similar tools...