in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Stays up to date on new features and product updates..., ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk) Proficient troubleshooting skills...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical...
, Zendesk experience is preferred Strong written and verbal communication skills (Written & Verbal Communication) Ability...
to troubleshooting system crashes and performance issues, is a plus. Familiarity with platforms such as ServiceNow, Zendesk, Jira...
with at least one of the following: Zendesk or other ticketing tools MS Office (Word, Excel, Powerpoint) Salesforce or other CRM tools...
Experience with e-commerce platforms (such as Shopify, ZenDesk, and Loop) High level of organization, problem-solving ability...
Service Cloud, ServiceNow, or Zendesk. 2+ years of equivalent combination of educational background, related experience...
all company channels (Zendesk, Outlook, Teams, etc). Other customer care-related support duties as assigned Must Haves...
integrations Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk) Existing knowledge...
responsibilities, such as the intake of all calls and ZenDesk requests (payers and providers) and helping resolve tier one issues (user...