queues (e.g. Jira, Zendesk), ensuring they are clearly understood, well-documented, and driven through to resolution...
such as Salesforce, ServiceNow, Zendesk). Implement and manage serverless integrations and event-driven components using services...
, or Zendesk) Strong communication and customer service skills Must be a self-starter and be able to work without direct...
improvement Strong problem-solving skills and the ability to stay calm under pressure Experience with tools like Zendesk...
solutions Background in customer support operations or CX technology Experience with platforms like Salesforce, Zendesk...
with hands-on administration of Jira Service Management or similar platforms (e.g. ServiceNow, FreshWorks, Zendesk.) Advanced...
or English/Spanish) preferred Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.) DAY IN THE LIFE...
in consumer technology or startup environments, with familiarity using CX and Trust & Safety platforms (Zendesk, Intercom, Service...
, Python or PHP) Experience using Zendesk or Jira is a plus What Will Make You Stand Out as a Technical Support Engineer...
, scheduling ancillary & procedure appointments, uploading imaging and records, precertification for procedures, Zendesk requests...