Customer Experience Agent - Denver
Experience with Zendesk or other customer support platforms Benefits (for U.S.-based full-time employees) 100% medical...
Experience with Zendesk or other customer support platforms Benefits (for U.S.-based full-time employees) 100% medical...
system (e.g., JIRA, ServiceNow, Zendesk) Ensure all tickets are followed up on, updated regularly, and resolved in a timely... platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk) Basic troubleshooting...
redesign and ongoing optimization of the Zendesk ticketing process, establishing standard procedures and best practices...
, email, tickets, and live chat. Prior experience with at least one of the following: Any live chat software (Zendesk preferred...) Any ticketing software (Zendesk preferred) Excellent written and verbal communication skills Sense of urgency and strong client...
. Bachelor's degree preferred;experience in fast-growth tech, and tools like Zendesk or JIRA, a plus. How We Work...
of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools....
, tokenization, onboarding/KYC, PayFac models, and payment ecosystems. Experience with tools such as Freshdesk, Zendesk, Salesforce...
relationships across our CX tooling stack (Salesforce, Zendesk, Certinia, Gainsight). Advocate for CX needs across the organization... to scope, prioritize, and implement solutions that integrate with our existing CX stack (Zendesk, Gainsight, Salesforce...
Understanding administration of CRM applications (Salesforce, Zendesk, Oracle, etc.) Ruthlessly organized and would score high...
such as Zendesk but with a clear mandate to drive selection and implementation for future state tools (e.g., AI customer agents... and SQL, have knowledge of Zendesk and Zapier, or are willing to learn and can learn new tooling quickly. Problem solver...