IT Helpdesk Technician
with help desk ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk) Knowledge of Active Directory and basic user...
with help desk ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk) Knowledge of Active Directory and basic user...
, Zendesk, or Jira Service Management Knowledge of multi-account or multi-tenant architecture Ability to manage multiple...
driving successful customer implementations. Familiarity with Intercom, Zendesk, or similar customer messaging / customer...
delivering projects involving customer support platforms (e.g., Freshdesk, Zendesk, Salesforce Service Cloud, or similar...
data logs for research purposes) Experience using a ticketing or bug tracking system, such as JIRA, Zendesk...
Experience with help desk software (ZenDesk, Oracle etc.) preferred Experience with payment processors (Braintree, PayPal...
Experience with help desk software (ZenDesk, Oracle etc.) preferred Experience with payment processors (Braintree, PayPal...
, Zendesk, or equivalent). Comfortable navigating ambiguous, high-pressure situations with professionalism and composure...
. Experience with modern ticketing systems (e.g., Zendesk). Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs... and process/workflow automation in enterprise environments. Proficiency using ZenDesk to manage CS tickets and run reports...
IT Support to all levels of an organization Experience using a Ticketing System (i.e., ZenDesk, ServiceNow...