. Experience with Shopify system, Zendesk, Loop and other CS tools Customer-first mindset. Experience with international...
(or similar) Service Ticket Systems: Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document...
and coordination with IT and internal technology teams Technology, Tools & Platform Ownership Own and manage: Zendesk — product...
and tools, such as Zendesk or Salesforce is a plus Familiarity with customer support metrics and analytics, such as Net...
development skills. Strong communicator with conflict resolution expertise. Proficient in Gorgias, Zendesk, Shopify, Recharge...
— including Salesforce, Dynamics 365, NetSuite, NOP Commerce, ServiceNow, Zendesk, or equivalent. Proven ability to map...
. Responsibilities Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy... such as Zendesk, Intercom, or Freshdesk. Familiarity with payment processors such as Stripe, Stax, , PayPal, or similar platforms...
with CRM systems such as Salesforce or Zendesk. Familiarity with the products or services offered by the company. Training...
, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging... Management Process Zendesk Tickets & Equipment Quotes Manage Service Now Directory Attend Team Meetings and Culture Events...
-time position based remotely in the East Coast time zone of the United States. Technologies You'll Use Zendesk... of outcomes Bonus Skills Experience with Zendesk, SupportLogic, or Jira. Experience presenting in QBRs or executive customer...