IT Support Technician I (Hybrid)
IT Support to all levels of an organization Experience using a Ticketing System (i.e., ZenDesk, ServiceNow...
IT Support to all levels of an organization Experience using a Ticketing System (i.e., ZenDesk, ServiceNow...
. Optimize ticket management processes within the RPM Ticketing system (Zendesk), contributing to SLA improvement strategies...
experience with Zendesk or similar CX platform Familiar with AETNA, UHC and other portals Prior administrative experience...
training Maintain accurate logging and tracking of all support requests in the Zendesk ticketing system, ensuring proper..., runbooks, and training materials Experience with ticketing systems such as Zendesk, including accurate logging, categorization...
with much time spent in contact with students. Proficiency in StarRez, Zendesk, and current versions of Microsoft Office Suite...
platforms (Zendesk, ServiceNow, ADO). MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems...
Strong interest in next-generation digital health and mission-driven care delivery Technology Stack Zoom Athena Slack Zendesk...
. Experience with modern ticketing systems (e.g., Zendesk). Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs... and process/workflow automation in enterprise environments. Proficiency using ZenDesk to manage CS tickets and run reports...
and familiarity with MS Office Suite, Zendesk, and Confluence. Additional Details: Please note that this is a contract role...
, such as CRM, Zendesk, and other systems or tools as needed. They also assist with training agenda creation, creating/updating SOPs... new and existing CSS staff on our internal systems (CRM, Online Remedy, Starfruit, Five9, and Zendesk), departmental...