as a primary point of contact for customer inquiries via Zendesk (& Zoom calls as needed) ensuring timely and high-quality...-wide improvements. TECHNICAL SKILLS Support & Troubleshooting Tools: Zendesk, Jira, Salesforce, API debugging tools...
such as Genesys, Zendesk, SAP, Salesforce, X3, JIRA, Microsoft Windows, Google Docs/Sheets, etc.) Ability to manage multiple...
working with CRM, ticketing, or ERP systems (NetSuite, Zendesk, Salesforce, etc.). Ready to Join BRAVAS? If you’re...
. Experience with Zendesk or Salesforce customer relationship management tool preferred. KNOWLEDGE, SKILLS, & ABILITIES...
service management tools (e.g., Jira, ServiceNow, Zendesk). Basic knowledge of networking and IT security principles...
, Zendesk, or ServiceNow. Demonstrated strength in analytics and reporting to drive decisions and improvements. Excellent...
, Excel, PowerPoint, Outlook) PREFERRED EDUCATION AND EXPERIENCE Experience using Yardi Voyager, Zendesk, or similar...
.com Experience using call center software such as Zendesk or Xima Experience using visual support tools such as TechSee or Sightcall...
, Zendesk, and Notion. As you ramp, you’ll partner closely with the Operations Lead to design automations, improve documentation...
critical functions within our OTC organization: Cash Application, L2 Billing Support (Zendesk ticket intake and resolution... experience. Experience with NetSuite and ticketing systems (Zendesk, Salesforce Service Cloud). An ideal candidate...