metrics and insights to internal and external stakeholders Work within Zendesk Workforce Management to ensure individual... business objectives Experience with ERPs (Dynamics or SAP), Zendesk CRM or similar CX ticketing platform, retailer platforms...
with ITSM tools (e.g., ServiceNow, Zendesk) for both ticketing and Knowledge Management functions. Why Join Us? At Virtual...
product support requests via email and phone using the Zendesk platform. Support testing and improvement of our equipment...
or customer support team. Familiar with the Dutchie platform. Familiarity with Zendesk, Salesforce, Slack, and Zoom...
;strong facilitation and risk/issue management Bonus: CX/Support stack (Zendesk/Salesforce), analytics, contact center/telephony...
, and agent productivity. Integrate VCC with CRM systems (e.g., Salesforce, Zendesk, ServiceNow) and other third-party...
to collaborate effectively. Technologies You'll Use Jira, Google Workspace, Slack, Zendesk, Salesforce, Looker, Sigma, Figma...
working with customer service tool data sets (e.g., Zendesk) Hands-on experience running A/B tests and experiment design...
job duties (e.g., Slack, Asana, Zendesk, Google Workspace) Bonus Points You're highly empathetic, patient, and really love... as needed A plus if you have past experience working with Zendesk or in SAAS companies Don't meet every requirement? Studies have shown that women...
architecture Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases Experience working...