and processes. Ticketing / customer support management system (CSM) experience (e.g., Jira, Zendesk, ServiceNow, Salesforce Case...
. ZenDesk, Asana, Confluence, and Smartsheet) Requirements: Masters Degree or 3-5 years experience in assessment design...
, and reference data. Integrations & Data Discipline Own end-to-end data flows across Salesforce, Zendesk, B2W, and Vista...
to taxpayer inquiries via Zendesk (talk, text, chat, or email) with professionalism and empathy. Compile and validate monthly...
, Zendesk) Proficient in Google Suite and Excel What We Offer: A fixed base rate plus high earning potential through...
tools. Proficient in customer service ticketing tools (Zendesk). Strong relationship-building and interpersonal...
systems (eg. Zendesk, Jira) for issue tracking. Ability to explain technical concepts in simple terms to non-technical...
in Microsoft Excel, Word, Outlook, other software applications. Experience with Microsoft Teams Experience with Zendesk...
. Support & Collaboration Ecosystem: Mastery of the ticket lifecycle and inter-departmental workflows within Zendesk, Slack...
transformation initiatives. Experience with Workday, UKG, and Zendesk systems. HR process or systems implementation/management...