. Bachelor's degree preferred;experience in fast-growth tech, and tools like Zendesk or JIRA, a plus. How We Work...
Familiarity with a diverse range of applications and tools, such as Zendesk (or similar CRM platforms), Salesforce, and Google...
relationships across our CX tooling stack (Salesforce, Zendesk, Certinia, Gainsight). Advocate for CX needs across the organization... to scope, prioritize, and implement solutions that integrate with our existing CX stack (Zendesk, Gainsight, Salesforce...
systems such as JIRA, Zendesk, or Service-Now and hosting workshops and training sessions for both technical and non-technical...
and resolve Zendesk tickets related to order status, expediting, and aftermarket inquiries, ensuring adherence to established SLAs...
such as Zendesk but with a clear mandate to drive selection and implementation for future state tools (e.g., AI customer agents... and SQL, have knowledge of Zendesk and Zapier, or are willing to learn and can learn new tooling quickly. Problem solver...
break 12/24/25 - 1/2/26 What You'll Do: Manage Customer Inquiries and Support Requests Monitor and resolve Zendesk...
., Zendesk, Bobdesk). This position requires strong analytical skills, collaboration, and an ability to understand frontline.... Computer literacy and comfort with technology platforms (Zendesk, Bobdesk, etc.). Ability to work independently with shifting...
systems (e.g., ServiceNow, Jira, Zendesk)....
. Support Platform Proficiency: Experience using support or ticketing platforms such as Intercom or Zendesk. Basic coding...