Helpdesk Supervisor
Desk Plus, Zendesk) At Internet Brands, we carefully consider a wide range of factors when determining compensation...
Desk Plus, Zendesk) At Internet Brands, we carefully consider a wide range of factors when determining compensation...
, and special engagements. Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating...
tool for the job. About this role As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds...
Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...
like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times. Are self...
with LMS, QA, and KB tools (e.g. Klaus, Zendesk Knowledge) Excellent facilitation, coaching, and communication skills Fluent...
. Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis. Responsible...
-stack cloud-managed solutions strongly preferred. Strong knowledge of ticket management systems such as Zendesk...
like SAP SuccesFactors, SAP Concur, Zendesk Ability to build and communicate architecture leveraging modeling tools like Visio...
in a leadership or management capacity within a SaaS or global tech company. Strong proficiency in Jira, Zendesk, monday...