Team Captain
management. Strong knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). Intermediate knowledge of Google Workspace...
management. Strong knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). Intermediate knowledge of Google Workspace...
Engagement / Support Platforms (e.g., Zendesk, Intercom, Help Scout, Freshdesk, HubSpot Service Hub) * Knowledge Base... / Documentation Tools (e.g., Notion, HelpDocs, Intercom Articles, Zendesk Guide) * Communication Tools Google Workspace (Docs...
. A general understanding of content moderation and community management. Intermediate knowledge of CRM systems (e.g., Zendesk...
when needed. Customer Service Support (During Peak Cycles) – 40% Manage inbound tenant inquiries via Zendesk (tickets... (Docs, Sheets, Drive, Meet). Experience using helpdesk software (Zendesk or equivalent). Reliable internet connection...
as code tools. Experience with ticketing systems such as Jira, ServiceNow, or Zendesk. Experience supporting events or time...
systems, Airtable, Zendesk, Dialpad, Front, Intercom Benefits Competitive Salary: Based on experience and skills...
cases, workflows, and solutions in our CRM system (e.g., Gorgias, Zendesk, or similar). Identify patterns in customer... skills with the ability to adapt tone to the Kitsch brand voice. Experience with helpdesk platforms (e.g., Gorgias, Zendesk...
. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving...
integrations. Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools. Strong problem-solving and analytical...
or implementation support. Exposure to support platforms like Intercom, Zendesk, or Front. Tools Proficiency Required: Google... & Ticketing Platforms (Intercom, Zendesk, Front – nice to have) Basic Technical Tools (CSV editors, data import/export systems...